There’s an ongoing battle for us at Walker Concreting and Resurfacing, we have a hard earned reputation that’s taken years to develop and this gives our clients confidence in hiring our services, that their project is in the hands of a contractor who actually cares about the outcome, even if you have to wait for us to get there.
I was going to write up a list of different things to consider, but to be fair, I think our reputation preceedes us. I don’t need to toot my own horn and talk myself up, those who can, don’t need to talk about it. If you’re having your project priced by us, I’m sure you’ve already done your research and know that we’ll take care of it to the best of our ability.
I do however, just have one, major consideration you need to take into thought, before pulling the trigger in waiting for us.
We are a small business. There is literally myself, my wife and a full time off sider who to be fair, has more experience than me (been together longer than my wife and I too, good ol’ Ollie). This information is detailed, literally, on the front page of our website explaining what our business is and how it operates.
We are not a business with dozens of employees. We do not sub-contract our work out because our clients trust us solely to complete their work, not others. We also, cannot magically make more hours appear in every day / week to get more work done…I think our 70+hrs a week is pushing the boundaries as is…please don’t ask me for more 🙁
Our small business mindset is very deliberate. I hate modern economics. Big fish eats the small fish and controls the market share. It’s disgusting. We are small by choice and will remain that way, so our clients know exactly what they are getting.
There are also all types of things that cause delays. Rain. Other services not completed their part of the deal (plumbers for instance). Project took longer than expected. Many many things can cause delays, but I promise you it’s never us not putting in enough hours or effort.
Typically, we run off a schedule anywhere from 3-6 months, changing with the economy and other times of each year as is.
Now, just before you pull the trigger, imagine you’re pencilled in 4 months from now to get a start with your project and there’s 5 projects to be done before I get to yours. Now imagine 3 of those projects take an extra 2 days to complete, which is not abnormal and is always unforseen and can’t be planned for. We have then magically lost a full week before we get can get to you.
March comes around for example and we get 2 weeks of rain delays….the marbles keen rolling down hill to trip someone else up.
Now imagine I can’t work 70+hrs a week for months on end without at least taking a week off here and there. Even just one week off. You’re project could lose a month without even trying before we can get there.
There is of course the more “typical” outcome, where everything runs on time and everyone is happy, but I’m just trying to advise potential clients of a worst case scenario, that “sometimes” pops up.
The majority of our clients who do contract our services, are very aware of this fact and are quite happy waiting as long as it takes because, our hard earned reputation provides security in their decision to have us complete your work, in an industry that has a bad repuatation to begin with.
I have a favourite saying with Camilla when she tells me someone is complaining about the time frame for waiting, as happened today from a client we were simply trying to communicate with, attempting to be as professional as possible through our communication, about any potential delays. My response to her every time, is…
“I’m sorry, it sucks, but I can’t give them what I don’t have”.
We look forward to pricing and meeting with each potential client and take extreme pride in every project we complete. We really look forward to completing your work each and every time as well.
But please, don’t book our services knowing our wait times, then abuse me and accuse me of being unprofessional by simply giving you notice of our (unforseen) delays.